Privacy Policy
Our Commitment to Your Privacy
At irvaneliso, we understand that your personal information is valuable and deserves protection. This privacy policy explains how we collect, use, store, and safeguard your data when you use our financial education services and progress measurement tools.
We operate under Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This means you have strong rights regarding your personal information, and we're committed to respecting those rights.
Key Point: We never sell your personal data to third parties. Your information is used solely to provide you with better financial education services and to improve your learning experience.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what we gather and why:
Account Information
When you create an account, we collect your name, email address, phone number, and location. This helps us provide personalised service and comply with Australian educational regulations.
Learning Progress Data
We track your progress through our financial education modules, quiz results, and goal-setting activities. This data helps us recommend relevant content and measure your improvement over time.
Communication Records
We keep records of your emails, support requests, and feedback. This ensures we can provide consistent service and address any concerns you might have.
Website Usage Information
We collect data about how you use our website, including pages visited, time spent on sections, and features used. This helps us improve the user experience.
Information We Don't Collect
We don't collect sensitive personal information like your actual bank account details, credit card numbers, or detailed financial records. Our focus is on educational progress, not your private financial situation.
How We Use Your Information
Your data serves specific purposes related to providing quality financial education:
- Service Delivery: We use your information to provide access to our learning platform, track your progress, and send you relevant educational content.
- Communication: We'll contact you about your account, send important updates about our services, and respond to your questions or support requests.
- Improvement: We analyse usage patterns to improve our educational content and platform functionality. This analysis uses aggregated data that doesn't identify individual users.
- Compliance: Some information is processed to meet our legal obligations under Australian education and privacy laws.
- Security: We monitor for unusual activity to protect your account and our platform from unauthorised access.
We don't use your information for marketing purposes without your explicit consent. If you've agreed to receive marketing communications, you can opt out at any time using the unsubscribe link in our emails.
Data Sharing and Third Parties
We're selective about who we share your information with. Here's our approach:
Service Providers
We work with trusted companies that help us operate our platform - things like website hosting, email services, and payment processing. These providers can only use your data for the specific services they provide to us, and they're bound by strict confidentiality agreements.
Legal Requirements
Sometimes we're required to share information with government agencies or law enforcement, but only when legally obligated to do so. We'll notify you about such requests unless prohibited by law.
Business Transfers
If irvaneliso is acquired by another company or merges with one, your information would be transferred as part of that transaction. We'd notify you beforehand and ensure the new entity follows the same privacy standards.
No Data Sales: We never sell, rent, or trade your personal information to advertisers, data brokers, or other third parties for their marketing purposes.
Your Rights and Choices
Under Australian privacy law, you have several important rights regarding your personal information:
Access Your Information
You can request a copy of all personal information we hold about you. We'll provide this within 30 days, usually in a digital format that's easy to review.
Correct Inaccurate Data
If any of your information is wrong or outdated, you can ask us to fix it. You can update most details directly through your account settings.
Delete Your Information
You can request deletion of your account and associated data. We'll remove your information within 30 days, except for records we're legally required to keep.
Restrict Processing
In certain circumstances, you can ask us to stop processing your data while we investigate a concern you've raised about its accuracy or use.
Data Portability
You can request your data in a format that allows you to transfer it to another service provider. We'll provide this in common formats like CSV or JSON.
To exercise any of these rights, simply contact us using the details at the end of this policy. We'll verify your identity and process your request promptly.
Data Security and Protection
Our Security Approach
We take data security seriously and use multiple layers of protection to safeguard your information. Our security measures include encrypted data transmission, secure server infrastructure, regular security audits, and restricted access controls for our staff.
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. This means even if someone intercepts the data, they can't read it.
We store your information on secure servers located in Australia, managed by reputable hosting providers who meet strict security standards. Access to your data is limited to authorised personnel who need it to provide our services.
Your Role in Security
While we handle the technical side of security, you play an important role too. Use a strong, unique password for your account, don't share your login details, and log out when using shared computers. Let us know immediately if you notice any suspicious activity on your account.
If we ever experience a data breach that affects your information, we'll notify you within 72 hours and explain what happened, what information was involved, and what steps we're taking to address it.
Data Retention
We don't keep your information forever. Here's how long we retain different types of data:
Active Account Data
While your account is active, we keep your personal information and learning progress to provide ongoing service.
Inactive Accounts
If you don't use your account for 3 years, we'll send you a reminder email. If there's no response after 6 months, we'll delete your account and associated data.
Communication Records
We keep support emails and feedback for 5 years to help us improve our services and resolve any ongoing issues.
Financial Records
Payment information and transaction records are kept for 7 years to comply with Australian taxation and business record requirements.
Aggregated Analytics
We may keep anonymised, aggregated data indefinitely for research and service improvement purposes. This data cannot be traced back to individual users.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and understand how our platform is used.
Essential Cookies
These cookies are necessary for our website to function properly. They remember your login status, preferences, and progress through educational modules. You can't disable these cookies without affecting the functionality of our services.
Analytics Cookies
We use analytics tools to understand how visitors use our website. These cookies collect information about pages visited, time spent on the site, and user interactions. The data is aggregated and doesn't identify individual users.
Your Cookie Choices
You can control cookie settings through your browser. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. Keep in mind that disabling cookies may affect your experience on our platform.
We don't use cookies for targeted advertising or share cookie data with advertising networks.
International Data Transfers
Your information is primarily stored and processed within Australia. However, some of our service providers may process data internationally.
When we transfer data outside Australia, we ensure adequate protection through:
- Contracts that require overseas providers to protect your data to Australian standards
- Using providers in countries with adequate privacy protections recognised by Australian law
- Implementing additional safeguards like encryption during transfer and storage
You can contact us for specific information about where your data is processed and what safeguards are in place.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry standards.
When we make significant changes, we'll notify you by email and post a notice on our website. For minor updates, we'll update the "last modified" date at the top of this policy.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after changes take effect means you accept the updated policy.
Contact Us
If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your information, we're here to help.
Privacy Inquiries
Email: info@irvaneliso.com
Phone: +61 2 8014 5544
Mail: 62 Boronia Dr, O'Connor ACT 2602, Australia
Response Time: We aim to respond to all privacy inquiries within 5 business days
If you're not satisfied with our response to your privacy concern, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.